In a world where time is scarce, where children sometimes live thousands of miles from their elderly parents, and where senior isolation remains a public health concern, a technological innovation is shaking up old habits: InTouch, an automated phone call service that aims to be human, reassuring, and above all… profoundly useful.
- InTouch: An AI that calls seniors to maintain family ties
- Personalized calls and a mood indicator after each conversation
- A simple, inclusive solution requiring no app installation for seniors
- A tool designed with aging and cognitive disorder experts
- InTouch is already available in 100 countries, in 40 languages, for global impact
InTouch: Artificial intelligence in service of intergenerational connection
That’s the seemingly provocative concept behind InTouch, a startup founded by Vassili Le Moigne, a French foreign advisor in the Czech Republic and tech expert. On its website, the service makes its point clear: “Life moving at 100 miles an hour? You can’t call your parent every day, but we can.” This slogan, which may raise some eyebrows, nevertheless reflects a reality shared by many dispersed families.
The idea is simple: using artificial intelligence, InTouch regularly calls your elderly parent on a regular landline and engages in a natural conversation tailored to their personality and interests. After each call, you receive a summary of the discussion, along with a mood indicator (good spirits, neutral, sadness, etc.). The goal: maintain the connection, stimulate the mind, and reassure families.
A project born from a personal need
Far from being just a tech gadget, InTouch stems from a personal story. “I’ve lived abroad for 37 years. Over time, my parents aged, my father passed away, and my mother found herself alone. That worried me, especially after her first health scare”, explains Vassili Le Moigne in an interview with LesFrançais.press.
Unable to call every day, he envisioned a hybrid solution combining traditional telephony and artificial intelligence.
InTouch aims to complement basic family interactions. “The goal is to multiply interactions and integrate the whole family and friends into this communication process.”
Tailored support
InTouch’s greatest strength lies in its personalization. During the setup process, relatives fill out a detailed questionnaire about the senior’s life, tastes, and memories. The AI can then discuss a wide range of topics—from gardening to ancient Egyptian history, to childhood anecdotes or fun riddles—based on the person’s preferences.
This approach was developed in collaboration with specialists in aging and cognitive disorders. It considers speech pace, vocabulary, and the pauses needed for a fluid and respectful conversation.
Each call becomes a real moment of exchange: not just small talk, but stimulating discussions that reinforce memory, revive memories, and value life experience while combating senior isolation.
InTouch: An accessible and inclusive solution
One of InTouch’s key advantages is its ease of use. No app to install for seniors, no button to press. All they need to do is pick up the phone.
For the elderly person, it’s just picking up the phone. For the family, it’s a mobile app like any other on your phone.
Vassili Le Moigne in an interview with Radio Prague International
And for those who can’t make calls themselves, the mobile app allows children to send written messages that the AI will read aloud during the next call. The parents’ responses are then relayed back through the app—a clever way to keep communication flowing, even in the busiest schedules.
Mixed reactions: Between guilt and mistrust
While many users praise the service’s usefulness, some remain uneasy about the principle. A shared feeling of guilt exists among children who fear delegating something so human to a machine.
InTouch is not meant to replace children’s calls but to offer a supportive presence between conversations. This solution can even enrich family contact by keeping the connection alive.
A global expansion for InTouch
Since its launch in Prague, InTouch has rapidly expanded to nearly 100 countries and been translated into 40 languages. The multicultural team—comprising Czech, French, Portuguese, Iranian, and Slovak developers—is continuously improving the service.
The main markets are Western Europe and North America, but the tool has also drawn strong interest from expatriates keen on maintaining a close bond with parents who stayed in their home countries.
What’s next?
The next steps include opening the service to extended social circles: friends, neighbors, grandchildren. The goal is to create an intelligent family communication platform, where everyone can contribute to maintaining the senior’s social and emotional vitality.
InTouch: Artificial intelligence fighting senior isolation
InTouch is neither a gadget nor a substitute for affection. It is a tool—a bridge between generations—made possible by technology but driven by deeply human values: attention, memory, respect, and connection. In a society where aging too often means loneliness, InTouch offers a pragmatic and compassionate response.
And what if, in the end, technological progress could also mean tenderness?
Published by the Editorial Staff on